Frequently Asked Questions

How to set up a new printer?

Plug in the printer’s power cable and make sure it’s turned on.

Connect the included cable (usually a USB cable) from the printer to the computer

On your computer, locate the Printer settings.

Look for the option to Add a printer, then follow the instructions that appear

Now it’s time to try printing something!

Why is my printer not printing properly?

These white lines are caused by clogged nozzles that aren’t dispensing ink. Some printer manufacturers are trying to solve this problem by incorporating the print head into the ink cartridge. When you’re done manually cleaning the print head, turn the printer on and run the printer’s built-in cleaning process.

Why is my printer not printing after changing cartridges?

Reset Ink Cartridge Counter

Your printer may not recognize the new ink cartridge, or the ink counter may read it as empty. Many printers have a cartridge reset feature that forces the machine to recognize the cartridge as new. Lift the clamp securing the cartridge, but don’t remove the cartridge from the printer.